We Are Systematic is a digital product design agency based in the UK, part of the Snapp Mobile family of companies. We design digital products of all types for our clients, from apps to websites, wearables to in-car experiences. We specialise in evidence-based design, and one of our founding philosophies is that research, design and development are not separate but rather all different flavours of the same thing.
We’re a startup but have managed to establish ourselves quickly and sustainably through high-quality work and a methodical and consistent approach to projects. As one of the first members of a growing team, this is an opportunity to help build and grow the business whilst working alongside some generally excellent and lovely people.
We work fully remote, so this role is open to anyone with a decent timezone overlap (GMT ±4 hours seems about right). However, we have clusters of people around Brighton, London, Munich and Berlin, plus coworking opportunities in Lisbon so proximity to one of these clusters would allow you to take advantage of occasional coworking and/or social meetups.
Our core product is evidence-based design so research is really fundamental to our process. In fact, we approach design as if it were a form of research (and vice-versa), using a questions first (exploratory) approach or an ideas first (hypothesis-driven) approach depending on the project.
As a UX researcher, you uncover the insights that feed the whole process with evidence. Or, you help set up our design tests in a way to ensure robust hypotheses going in and quality learnings at the end.
Our flagship service is the design cycle, which is a bit like a design sprint stretched over 6 weeks. This gives our designers space to think and flexibility to do their best work, whilst retaining some structure making sure the deadline is always near and retaining a fast delivery rate for our clients.
On a typical project, you’ll be responsible for planning and running interviews and user tests and putting together deliverables like personas, journey maps and research reports. You’ll work closely with UX and UI designers, UX analysts and devs in mini project teams to deliver client work together. You’ll be active throughout the cycle: planning the research, leading it, writing it up, feeding it through the design process and gathering the learnings for the final report. You will report to the Head of Research, but more importantly, you’ll be accountable to your project teams and clients. You might also be mentoring, guiding or managing junior colleagues.
We’re advertising the role as part time, 3 days per week. There is a real possibility to add more days as our business grows, though this won’t be mandatory if part time is your preference. We’re flexible and happy to discuss terms for the right candidate.
Who we’re looking for
The ideal candidate for this role will have several years experience in a UX or product designer role. You will have specialised in UX or user research, or you enjoy this aspect of your work most and are looking to specialise more.
We talk about specialising because the ideal candidate will need to have an appreciation for the full design and product delivery process so some experience in UX design or product management is pretty important. You’ll lead on research, but you’ll need to turn your findings into design problems, goals and ideas, grabbing a marker or spinning up a simple wireframe or IA to bring your recommendation to life.
You’ll need to be able to distil and articulate information from various sources into something clear, tangible and easily communicated. It’s important to be empathetic about user needs, curious and critical.
We believe in process, and we believe process is everyone’s responsibility. You’ll be helping to define and improve the way we do things as well as benefiting from the structure and learnings laid down to date.
We’re looking for a methodical and strategic thinker who likes to show their working and try a few ideas before settling on the right one, who doesn’t skip steps or jump too quickly to solutions. You adhere to best practices but are always interested in new ways of doing things or to improve your existing toolkit.
Finally, you’re happy to be client facing to help foster and grow our relationships through your expertise and quality of work.
Skills and experience
- UX/User research/User centred design
- Research design and planning
- User interviews
- User testing
- Contextual enquiry/ethnographic/field studies
- Card sorts (and similar research techniques)
- Affinity mapping, empathy mapping and other qualitative analysis
- Journey/experience mapping
- Identifying and creating personas
- Identifying and describing user needs and pain points as user stories, problem statements or similar
- Survey design
- Running workshops and group research activities (especially remotely)
- Strong presentation and communication skills, written and verbal
- Client and stakeholder management
- Self-motivation, organisation and time management
Desirable but not essential
- Value proposition canvases
- Service blueprinting
- Jobs to be done framework
- Usability and core UX design
- Analytics and insight tools (e.g. google analytics, firebase)
- Understanding of sampling and other statistical techniques like confidence intervals, power and significance
- Appreciation for the importance of accessibility and inclusivity
- Experience or strong interest in cognitive biases and their effect on research
- Additional languages, especially German
- Team leadership/mentoring
- Progressive company values
- Plenty of holidays
- Options to cowork regularly
- The option to cowork in Lisbon if you feel like a change!
- Laptop and equipment provided
- Working for a startup and helping to shape a new company
To apply or just to chat more about us, this role or anything else, please email email@example.com with a CV and/or up-to-date portfolio.
Or, if you don’t have either of those but you’re just really good at UX research, apply anyway and we’ll work it out in the interview!