Automotive & mobility

B2C

How evidence-based design accelerated market entry for Europe's largest EV charging network

Client

Elli

Elli

Model

Partnership

Partnership

Elli mobile app mockup showing different screens from mapping interface to charging information

Services

User research

User research

Rapid prototyping

Rapid prototyping

UX/UI design

UX/UI design

Proposition testing

Proposition testing

Info

Even with the backing of VW Group, Elli needed to validate service capabilities before entering Europe's fragmented charging ecosystem. We embedded designers within Elli to compress validation cycles from months to weeks whilst building capability for continuous innovation.

Elli app user journey and information architecture diagrams
Two FigJam boards showing Elli team operations space and a product collaboration model mapping roles and responsibilities across the discover and define design phases.
User flow diagram detailing Elli app navigation from map view through charging process with decision points

Challenge

With the European EV charging market growing 36% annually yet most operators reporting negative margins, Elli needed to manage their innovation risk and prove their service model quickly. With a charging network encompassing 800+ providers in more than 27 countries, the new app also had to navigate significant complexity whilst appearing seamless to the user.

Our analysis

First movers in concentrated markets typically capture 15-25% market share through superior user experience. Elli needed to compress typical 3-4 month MVP development to instead validate their core proposition within weeks.

Mobile app screens showing Elli charging features: map search, station details, filter options, and charging status
Elli onboarding screen displaying "Seamlessly charge at any station"
Elli-branded public EV charging unit with dual connectors and a digital display screen, photographed at a forecourt location.
Person holding smartphone displaying Elli app map with charging station locations across Germany
Elli app map screen showing charging stations in Munich with search filters for availability, speed, and outlet types

What we did

01.

Rapid MVP validation in one month

Using fast iteration cycles, we delivered a functional MVP in just one month. Research and prototyping ran in parallel rather than sequential phases, allowing real-time validation of hypotheses. This proved Elli's service model before infrastructure investment.

Rapid MVP validation in one month

Using fast iteration cycles, we delivered a functional MVP in just one month. Research and prototyping ran in parallel rather than sequential phases, allowing real-time validation of hypotheses. This proved Elli's service model before infrastructure investment.

02.

Multi-brand architecture from inception

We designed the platform to support multiple Volkswagen Group brands from day one. Rather than building for one brand then adapting, each marque from SEAT to Audi could maintain distinct experiences whilst sharing infrastructure.

Multi-brand architecture from inception

We designed the platform to support multiple Volkswagen Group brands from day one. Rather than building for one brand then adapting, each marque from SEAT to Audi could maintain distinct experiences whilst sharing infrastructure.

03.

Mobile app development and scaling

Following MVP validation, we worked with our development partner to create native iOS and Android applications. The architecture we created scaled to support what would become access to 900,000+ charging points across Europe.

Mobile app development and scaling

Following MVP validation, we worked with our development partner to create native iOS and Android applications. The architecture we created scaled to support what would become access to 900,000+ charging points across Europe.

04.

Operational platform design

We helped design Elli's internal monitoring and reporting infrastructure for back-office operations. This system enabled real-time oversight and management of their expanding charging network.

Operational platform design

We helped design Elli's internal monitoring and reporting infrastructure for back-office operations. This system enabled real-time oversight and management of their expanding charging network.

05.

Embedded design partnership

Following the initial validation, we embedded a team of designers within Elli for an extended partnership. Operating as their design function, we continued developing the platform whilst transferring capability—establishing processes and frameworks that outlasted our engagement.

Embedded design partnership

Following the initial validation, we embedded a team of designers within Elli for an extended partnership. Operating as their design function, we continued developing the platform whilst transferring capability—establishing processes and frameworks that outlasted our engagement.

Elli design system overview showing colour palette, icon set, spacing scale, typography styles, button states, and a set of illustrated scenes covering home charging, public charging, and app interactions.
Orca brand logo on dark teal gradient background
Nine cyan icons on purple background representing Elli app features like charging, payments, and connectivity
Elli illustration of electric vehicle with multiple charging location pins connected on mint green background
Illustration of an electric vehicle connected to a network of charging stations, shown within a stylised smartphone outline.
Satellite view of Europe at night with green glowing borders and city lights highlighting the continent's road and population density network.

Project impact

From startup to scale-up

We delivered a MVP in one month. Today, they are Europe’s largest charging network, with over 900,000 charging points across the continent.

From startup to scale-up

We delivered a MVP in one month. Today, they are Europe’s largest charging network, with over 900,000 charging points across the continent.

Multi-brand expansion

We support the full Volkswagen Group with a continuously evolving platform that adapts to market changes and customer needs.

Multi-brand expansion

We support the full Volkswagen Group with a continuously evolving platform that adapts to market changes and customer needs.

Transformation through partnership

Bringing design in-house enabled rapid scaling and sustainable internal expertise that delivers long-term value.

Transformation through partnership

Bringing design in-house enabled rapid scaling and sustainable internal expertise that delivers long-term value.

Market entry demands strategic validation, not just product development

Fast-growing companies entering fragmented markets must validate capabilities before committing resources.

Success requires design that accelerates validation and turns uncertainty into advantage. We help organisations where timing is critical identify the key decisions that enable confident market entry without wasting effort on unproven ideas.

Let’s discuss how strategic design validation can support your expansion.